Cancellation Policy

At Planet Exclusive, we are committed to providing you with a seamless shopping experience. However, we understand that situations may arise where you need to cancel your order. To ensure a fair and transparent process, we have outlined the following cancellation policy:

  1. Order Cancellation Timeframe
  • Time Limit: You may cancel your order within 24 hours of placing it or before it has been shipped, whichever occurs earlier.
  • Post-Shipment Requests: Once the item has been shipped, cancellation requests will be treated as returns (refer to Section 2).
  • Exceptions: Refer to Section 3 for details regarding products that are non-cancellable.
  1. Refund Options

We provide the following refund options based on the order status:

  • If the order hasn’t been shipped:
  • Full Refund: A full refund will be processed to your original payment method within 3-5 business days of receiving the cancellation request.
  • If the order has been shipped:
  • The cancellation request will be treated as a return and subject to our return policy.
  • Refunds will be processed to your original payment method once we receive confirmation of product collection from our logistics partner.
  1. Exceptions

Some products may not be eligible for cancellation in specific cases:

  • Personalized/Customized Products: Items that are customized or made-to-order cannot be cancelled once the production process has begun.
  • Non-Cancellation Disclaimer: Any such non-cancellable policy will be clearly mentioned on the respective product page.
  1. Cancellation Process

To cancel your order:

  • Contact Us: Reach out to our customer support team via:
  • Email: hello@planetexclusive.com
  • Phone: +919818398622
  • Details Required: Provide your order number and relevant details to assist us in processing your request efficiently.
  1. Customer Support Availability

Our customer support team is here to assist you with any inquiries:

  • Operating Hours:
  • Monday to Friday: 10:00 AM – 6:00 PM
  • Saturday & Sunday: 10:00 AM – 5:00 PM
  • Support is unavailable on public holidays.

We strive to resolve your concerns promptly to ensure your complete satisfaction.

Policy Updates

This cancellation policy is subject to change without prior notice. We recommend reviewing this page periodically to stay informed about updates. For any questions or further assistance, please do not hesitate to contact our customer support team.

Thank you for shopping with Planet Exclusive!