Cancellation Policy

Last updated: 28 September 2026

How you can cancel depends on whether an item is held in our New Delhi stock or imported to order. Each imported-to-order item is marked on its product page.

1. In-stock items

• Before dispatch: orders cancelled before a shipping label is created receive a full refund to the original payment method. Contact us as soon as possible.
• After dispatch: the order becomes a free return. We collect the item at no cost to you and refund you in full once it reaches us and passes inspection. It must be unused, unopened and complete, as set out in our Return & Refund Policy. We do not charge any restocking or administrative fee.

2. Imported-to-order items

These items are imported specifically for your order, so they cannot be cancelled once your order is confirmed. If an item is not delivered within the time stated in our Shipping Policy, see section 2 of our Return & Refund Policy.

3. How to cancel

1. Email hello@planetexclusive.in or call 1800 309 2822.
2. Give your order number and ask to cancel.
3. If the order has not been dispatched, we confirm the cancellation immediately. If it has shipped, we arrange a free pickup.

4. Customer support hours

Monday to Friday, 11 AM to 6 PM IST. Closed on public holidays.

5. Policy updates

We may update this policy. The date at the top shows when it last changed.