Cancellation Policy

At Planet Exclusive, we are committed to providing you with a seamless shopping experience. However, we understand that situations may arise where you need to cancel your order. To ensure a fair and transparent process, we have outlined the following cancellation policy:

Order Cancellation Terms

• Before Shipping Label Creation:

• Orders cancelled before a shipping label is generated are eligible for a full refund issued as store credit. 

• If you prefer a refund via your original payment method, a 4.50% deduction will apply to cover payment gateway and platform fees + 2% administration fees.

• After Order Has Been Shipped:

• If you wish to cancel an order after it has been dispatched, store credit will be issued for the eligible amount minus a 35% restocking and handling charge. The credit will be processed within 7–10 business days.

Cancellation Process

To cancel your order:

• Contact Us: Reach out to our customer support team via:
• Email: hello@planetexclusive.com
• Phone: +919818398622
• Details Required: Provide your order number and relevant details to assist us in processing your request efficiently.

 

• Customer Support Availability

Our customer support team is here to assist you with any inquiries:

• Operating Hours:
• Monday to Friday: 10:00 AM – 6:00 PM
• Saturday & Sunday: 10:00 AM – 5:00 PM
• Support is unavailable on public holidays.

We strive to resolve your concerns promptly to ensure your complete satisfaction.

Policy Updates

This cancellation policy is subject to change without prior notice. We recommend reviewing this page periodically to stay informed about updates. For any questions or further assistance, please do not hesitate to contact our customer support team.

Thank you for shopping with Planet Exclusive!