Return & Refund policy

At Planet Exclusive, your satisfaction is our priority. This policy outlines the conditions and procedures for returns, replacements, exchanges, and refunds to ensure a seamless experience.

Replacement Policy

We are happy to provide a replacement under the following circumstances:

• Your order is lost in transit and never reaches you.

• You receive an incorrect item.

• The product arrives damaged or shows signs of tampering.

Please note:

• We may require proof of purchase and identification of the product.

• We reserve the right to assess whether the product has been misused, mishandled, or damaged after delivery.

• You must contact us within 3 DAYS of receiving your order; after this period, we will be unable to process a replacement.

Order Cancellation Terms

• Before Shipping Label Creation:

• Orders cancelled before a shipping label is generated are eligible for a full refund issued as store credit.

• If you prefer a refund via your original payment method, a 4.50% deduction will apply to cover payment gateway and platform fees + 2% administration fees.

• After Order Has Been Shipped:

• If you wish to cancel an order after it has been dispatched, store credit will be issued for the eligible amount minus a 35% restocking and handling charge. The credit will be processed within 7–10 business days.

Return Guidelines

• Returns must be requested within 3 days of the purchase date. For example, if your order is delivered on January 1st, you must return the item(s) by January 3rd, at the latest.

• Returned items must be unused, unopened, and in their original condition and packaging, along with all manuals, accessories, and any bundled items.

• The original invoice must be included to receive store credit.

• If a return is incomplete, the packaging is damaged, or any part of the product is missing or unsealed, we may refuse the return or reduce the store credit accordingly.

Process for Returns, Replacements, and Exchanges

If eligible, follow these steps to initiate your request:

1. Contact Support:
• Email: hello@planetexclusive.in
• Phone: +919818398622

2. Provide Details:
• Share your order number, reason for the request, and supporting images (if applicable).

3. Follow Instructions:
• Our support team will guide you, provide a return shipping label (if needed), and assist with the process.

6. Customer Support Availability

Our team is available:
• Monday–Friday: 10:00 am to 7:00 pm
• Saturday & Sunday: 10:00 am to 5:00 pm (excluding public holidays)

7. Exclusive Rewards
• Points Adjustment: Points awarded for a canceled or returned order will be deducted.
• Sale Period Restrictions: Points and discount codes may be non-redeemable during specific sales, but you will continue to earn points on purchases.

For further assistance, please contact our support team. Thank you for choosing Planet Exclusive!