Return, Replacement, Exchange, and Refund Policy

At Planet Exclusive, your satisfaction is our priority. This policy outlines the conditions and procedures for returns, replacements, exchanges, and refunds to ensure a seamless experience.

Overview – You may request a return or exchange within 14 days of delivery. Items must be unused, unopened and in original packaging with all accessories and manuals. Our policy aims to balance customer satisfaction with fairness.

1. Replacement Policy

•          Lost in transit: We will replace or refund any order that is confirmed as lost by the carrier.

•          Incorrect item received: If you receive the wrong product, contact us within 14 days for a replacement or refund.

•          Damaged on arrival: Please email photos of the damage along with your order number within 14 days so we can arrange a replacement or refund.

Note: Proof of purchase and photos may be required. We reserve the right to decline a replacement if the product shows signs of misuse.

2. Order Cancellation Terms

•          Before dispatch: Orders cancelled before a shipping label is created are eligible for a full refund to the original payment method.

•          After dispatch: If you cancel after dispatch, we’ll process a return upon the item’s arrival; refunds will be issued to the original payment method minus actual shipping costs. Store credit is also available.

3. Return Guidelines

•          Return window: Submit your request within 14 days of delivery.

•          Condition: Items must be unused, unopened, and in their original condition and packaging. Include all manuals, accessories and the original invoice.

•          Incomplete returns: If items are missing or packaging is damaged, we may reduce the refund accordingly.

4. How to Initiate a Return/Exchange

1.        Contact us: Email hello@planetexclusive.in or call 1800 309 2822 within the 14-day window.

2.        Provide details: Share your order number, reason for return, and supporting photos if damaged.

3.        Follow instructions: Our support team will send you a return label or arrange pickup and guide you through the process.

5. Refund Method and Timeline

•          Refunds are issued to the original payment method after the returned item passes inspection. Please allow 3–7 business days for processing.

•          Refunds for items returned because of change-of-mind may exclude actual shipping costs.

•          Exchanges are processed once the returned item is received and inspected.

6. Customer Support

Our support team is available Monday – Friday, 11 AM to 6 PM IST. Contact us at hello@planetexclusive.in or 1800 309 2822 for assistance.