Return, Replacement, Exchange, and Refund Policy

At Planet Exclusive, your satisfaction is our priority. This policy outlines the conditions and procedures for returns, replacements, exchanges, and refunds to ensure a seamless experience.

1. Eligibility Criteria

To qualify for a return, replacement, exchange, or refund, the following conditions must be met:
• The request must be initiated within 7 days of delivery.
• The item must be unused, unopened, and in its original packaging.
• The product must not fall under the non-returnable or replacement-only categories (see below).
• Products eligible for replacement will only be replaced with the same item (or a size/color change, if available).

Non-Returnable/Non-Refundable Items

The following items cannot be returned or refunded:
• Baby Essentials: Diapers, wipes, baby food, pacifiers, teethers, breastfeeding accessories.
• Hygiene and Grooming: Hair, skin, body care, oral care, maternity care, personalized items, gift cards.
• Custom or Perishable Items: Intimate/hygiene products, custom-made, or perishable goods.

Replacement-Only Items (within 7 days)

The following items are eligible for replacement only:
• Baby gear: Breast pumps, strollers, car seats, cribs, cots, rockers, tricycles, and scooters.
• Electronics: Food processors, bottle warmers, sterilizers, baby monitors.
• Apparel and accessories: Baby carriers, clothing.

2. Process for Returns, Replacements, and Exchanges

If eligible, follow these steps to initiate your request:

1. Contact Support:
• Email: hello@planetexclusive.in
• Phone: +919818398622

2. Provide Details:
• Share your order number, reason for the request, and supporting images (if applicable).

3. Follow Instructions:
• Our support team will guide you, provide a return shipping label (if needed), and assist with the process.

3. Refund Process

If your refund request is approved:
• Refunds will be issued to the original payment method within 3–5 business days.
• For COD orders, refunds will be processed via bank transfer within 24–48 hours after receiving the returned item and bank details.
• Additional time may be required for the amount to reflect in your account.

4. Damaged or Defective Items

If you receive a damaged or defective product:
• Report the issue to customer support within 2 days of delivery.
• Provide images/videos as evidence for assessment.

5. Shipping Costs

• In most cases, Planet Exclusive will cover return shipping costs.
• For select products, shipping costs may depend on the product’s size and value, at the platform’s discretion.

6. Customer Support Availability

Our team is available:
• Monday–Friday: 10:00 am to 7:00 pm
• Saturday & Sunday: 10:00 am to 5:00 pm (excluding public holidays)

7. Exclusive Rewards
• Points Adjustment: Points awarded for a canceled or returned order will be deducted.
• Sale Period Restrictions: Points and discount codes may be non-redeemable during specific sales, but you will continue to earn points on purchases.

For further assistance, please contact our support team. Thank you for choosing Planet Exclusive!