Privacy Policy

Last updated: 29 September 2026

This policy explains how Smart Products, trading as Planet Exclusive (Tribhuvan Complex, Okhla, New Delhi 110065), collects and uses your personal data when you use planetexclusive.in. We handle personal data in line with the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000.

1. What we collect

  • Details you give us: name, phone number, email, delivery and billing address, GSTIN for business orders, and messages you send us.
  • Order details: products bought, order value, and delivery, return and warranty history.
  • Payments: card, UPI and other payments are handled by our payment providers. We do not store full card details.
  • Device and usage data: IP address, browser type and pages viewed, collected through cookies and similar technologies.

2. How we use it

  • To process, deliver and support your orders, including returns and warranty claims.
  • To contact you about your order.
  • To send marketing emails or messages if you have opted in. You can unsubscribe at any time.
  • To prevent fraud and meet our legal, tax and accounting obligations.
  • To understand how our website is used and improve it.

3. Who we share it with

We share only what each provider needs to do its job: Shopify (our e-commerce platform), payment providers, courier partners, email and messaging providers, and analytics and advertising providers such as Google. We do not sell your personal data.

4. Cookies, analytics and advertising

We use cookies to run the store (cart, checkout and login). We may also use analytics and advertising tools such as Google Analytics and Google Ads to measure how our website is used and to show you relevant ads on other websites, including remarketing. You can block or delete cookies in your browser settings, and manage how Google personalises ads at adssettings.google.com.

5. Where your data is stored

Our platform and some service providers store data on servers outside India. We use only providers that protect data with appropriate security measures.

6. How long we keep it

We keep order and invoice records for as long as tax and accounting laws require, and other personal data only as long as needed for the purposes above.

7. Your rights

You can ask to access, correct or delete your personal data, withdraw consent to marketing, or nominate someone to exercise these rights on your behalf. Email hello@planetexclusive.in and we will respond as soon as possible and within the time the law requires.

8. Children

We sell products for babies and children, but our website is intended for adults. We do not knowingly collect personal data from children.

9. Security

Our website and checkout use encrypted connections (HTTPS), and access to personal data is limited to people and providers who need it.

10. Questions and complaints

Email hello@planetexclusive.in or call 1800 309 2822. We acknowledge every privacy complaint within 48 hours.

11. Changes to this policy

We may update this policy. The date at the top shows when it last changed.