FAQ

1. What payment methods do you accept?

We accept UPI, credit and debit cards, net banking and popular digital wallets. All payments are processed securely.

2. How much does shipping cost?

Standard shipping is free on every order within India.

3. How long will delivery take?

In-stock items ship from New Delhi and are delivered within 7–10 working days. Items marked “Imported to order” on the product page are delivered within 21–30 days of order confirmation. See our Shipping Policy.

4. How do I track my order?

Once your order ships, you’ll receive an email with a tracking number. Use it on the courier’s website or check your order status page.

5. Do you ship internationally?

No. We currently deliver within India only.

6. Can I return an item?

In-stock items can be returned free of charge within 14 days of delivery if they are unused, unopened and in their original packaging. Imported-to-order items cannot be cancelled, returned or exchanged for change of mind. See our Return & Refund Policy.

7. What if my item arrives damaged, defective or not as described?

Contact us within 14 days of delivery with your order number and photos. We will replace the item free of charge, or refund you in full if we can’t supply a replacement.

8. Are your products genuine?

Yes. Every product is genuine and brand-new, bought from the brands, their authorised distributors or trusted international suppliers. See our Product Authenticity page.

9. Are all products Indian versions?

No. Some products are international versions. Where this applies, the product page says so, including the plug type and how warranty support works.

10. Do products come with a warranty?

Yes. See our Claim Warranty page for cover and how to make a claim.