FAQ

1. Where is Planet Exclusive located?

We are based in New Delhi, India, but we serve customers pan India.

2. How can I place an order with Planet Exclusive?

You can place an order on our website.  Alternatively, you can visit our website and fill out the inquiry form for a quote from our personal shopper.

3. What are the payment options?

We accept all major debit cards , credit cards , payments via bank transfers, wallets and UPI.

4. What is the lead time for product delivery?

Lead times vary depending on the product and quantity ordered. Typically, orders are processed within 7-10 business days, and shipping times depend on your location and the shipping method selected.

5. How can I track my order?

Once your order has been shipped, you will receive an email with a tracking number. You can use this number to track the status of your shipment on the carrier’s website.

6. What is your return policy?
We accept returns or exchanges for defective or damaged products. Please contact us within 7 days of receiving your order to initiate a return. Products must be returned in their original packaging.

7. How can I contact customer support?

You can reach our customer support team via hello@planetexclusive.in or 18003092822. We are available 10 am to 7pm Monday to Saturday, to assist you with any inquiries.

8. Do you provide technical support?

Yes, we offer technical support to help you with installation, troubleshooting, and maintenance of our products. Please contact our support team via hello@planetexclusive.in or 18003092822

9. What is the warranty on your products?

Our products come with a standard 1 year warranty. Please refer to the product documentation for specific warranty details, or contact us for more information.