Shipping Policy

Introduction

At Planet Exclusive, we are committed to providing timely and efficient delivery of our products. This Shipping Policy outlines how we handle shipping, delivery times, and other important details regarding your order.

1. Shipping Locations

We currently ship our products to PIN codes across India. If your location is not listed, please contact us for shipping options.

2. Processing Time

All orders are processed within 7-10  business days (excluding weekends and holidays) after receiving your order confirmation. You will receive a notification once your order has been shipped.

3. Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout based on the size, weight, and destination of your order. Delivery times vary depending on your location and the shipping method selected.

  • Standard Shipping: Estimated delivery time is 7-10 business days.
  • Express Shipping: Estimated delivery time is 3-5 business days (available at additional cost).

Please note that delivery times are estimates and cannot be guaranteed due to potential delays with shipping carriers.

4. Shipment Confirmation and Order Tracking

Once your order has been shipped, you will receive a shipment confirmation email that includes a tracking number. You can use this number to track the status of your order.

5. Shipping Carriers

We use all major logistics service providers for our shipments. The carrier used will be based on the delivery location and the shipping method selected at checkout.

6. Customs, Duties, and Taxes (for International Orders)

Planet Exclusive is not responsible for any customs duties, taxes, or other fees incurred during international shipping. These fees are the responsibility of the customer. Please check with your local customs office for more information regarding applicable charges.

7. Damaged or Lost Packages

If your order arrives damaged or is lost in transit, please contact us immediately at hello@planetexclusive.in or 18003092822. We will work with the shipping carrier to resolve the issue and ensure you receive a replacement or refund.

  • Damaged Packages: If your package arrives damaged, please retain the packaging and provide us with photographs of the damage. We will process a claim with the shipping carrier.
  • Lost Packages: If your tracking information shows that your package was delivered, but you have not received it, please contact us for assistance.

8. Shipping Restrictions

Certain products may be subject to shipping restrictions due to their size, weight, or the materials they contain. If an item cannot be shipped to your location, you will be notified during the checkout process.

9. Changes to the Shipping Policy

Planet Exclusive reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage customers to review this policy regularly.