Shipping Policy
Introduction
At Planet Exclusive, we are committed to providing timely and efficient delivery of our products. This Shipping Policy outlines how we handle shipping, delivery times, and other important details regarding your order.
Our shipping policy describes where we ship, processing times, delivery estimates, and handling of issues like damages or lost packages.
1. Shipping Locations
We ship products across India to most PIN codes. If your location is not available at checkout, please contact us to explore shipping options【
2. Processing Time
All orders are processed within 7–10 business days (excluding weekends and holidays) after receiving your order confirmation. You will receive a notification once your order has been shipped.
3. Shipping Charges and Delivery Estimates
Shipping charges are calculated and displayed at checkout based on the size, weight, and destination of your order. Delivery time depends on your location and shipping method:
• Standard Shipping: Estimated delivery within 7–10 business days.
• Express Shipping: Estimated delivery within 3–5 business days (available at an additional cost)
Delivery timelines are estimates and not guarantees; external factors such as weather or carrier delays may impact delivery times.
4. Shipment Confirmation & Tracking
Once your order has shipped, you’ll receive a shipping confirmation email with your tracking number. The tracking number will become active within 24 hours.
5. Shipping Partners
We partner with trusted logistics providers to ensure safe and timely delivery. Carriers are selected based on your location and chosen shipping method【
6. International Shipping
International orders may incur duties, taxes, or other fees. These costs are the customer’s responsibility and may be collected by customs authorities【
7. Damaged or Lost Packages
If your order arrives damaged or appears lost, contact us immediately at hello@planetexclusive.in or 1800 309 2822.
- Damaged packages: Retain all packaging and provide photos. We’ll file a claim with the carrier and arrange a replacement or refund.
- Lost packages: We’ll work with the carrier to investigate and, if confirmed lost, provide a replacement or refund.
8. Shipping Restrictions
Some products may be subject to shipping restrictions due to size, weight, or material. Any such restrictions will be displayed at checkout.
9. Policy Changes
We may update this shipping policy from time to time. Please check this page regularly for the latest information.
10. Authenicity Guarantee
All products shipped by Planet Exclusive are 100% authentic and sourced directly from authorised distributors, certified manufacturers, or verified partners. We uphold strict quality-control standards to ensure every item meets industry specifications.
Planet Exclusive has a proven history of serving clients across India and internationally, supplying high-performance cooling, heating, HVAC components, and precision-engineered products for government departments, corporations, and industrial sectors.
To learn more, please review our Product Authenticity Policy.